INTEGRATED AND FRONTLINE CHARTERS
Act · Health
An Act provides service delivery charters for integrated health services at primary health care facilities in Nigeria. It targets staff at these facilities, patients, community members, and monitoring agencies to set standards for service commitments and citizen rights. This empowers citizens to demand quality health services and holds providers accountable.
INTEGRATED AND FRONTLINE CHARTERS
What Is This Policy?
Service delivery charters for integrated health services at the frontline (primary health care level) in Nigeria, setting out the service commitments, standards, and citizen rights for health services at PHC facilities.
Who Does It Target?
PHC facility staff delivering integrated services Patients and community members using PHC State PHCDAs monitoring service delivery NPHCDA overseeing national PHC performance
What Does It Aim to Achieve?
Establish clear service delivery commitments at the PHC level, hold health workers accountable to measurable standards, and empower citizens to demand quality integrated health services.
Key Features
Service Commitments: Defines the specific services each PHC must provide and the standards of delivery. Patient Rights: Sets out patient rights including respectful care, confidentiality, and prompt service. Provider Obligations: Lists what health workers must do — and not do — in delivering services. Accountability: Provides mechanisms for patients to report poor service quality.
Current Status
Rollout Stage: Active Coverage: All primary health care facilities Beneficiaries: PHC patients; community members Funding: Federal and state governments
How to Access
Patients: know your rights under the service charter — displayed at facilities Report poor service to the facility head or state PHCDA PHC staff: service charters guide your delivery obligations Application method: Access service information at your local PHC facility.
Official Resources
Website: https://www.nphcda.gov.ng Contact: National Primary Health Care Development Agency (NPHCDA)
Legal Framework
Operates under the National Health Act 2014, the Primary Health Care Under One Roof policy, the National Primary Health Care Development Agency Act, and the Service Compact with All Nigerians (SERVICOM) Act. Draws on WHO primary health care guidelines and international service delivery standards.